{"id":85,"date":"2019-07-05T14:48:58","date_gmt":"2019-07-05T13:48:58","guid":{"rendered":"http:\/\/www.mangsolicitors.co.uk\/?page_id=85"},"modified":"2025-11-27T17:46:14","modified_gmt":"2025-11-27T17:46:14","slug":"elementor-85","status":"publish","type":"page","link":"https:\/\/mangsolicitors.co.uk\/?page_id=85","title":{"rendered":"Legal Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"85\" class=\"elementor elementor-85\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2b24a0d elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\" data-id=\"2b24a0d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1a3c003\" data-id=\"1a3c003\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8995697 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8995697\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-06c8b12\" data-id=\"06c8b12\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54f4404 elementor-widget elementor-widget-text-editor\" data-id=\"54f4404\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<div style=\"font-weight: 400; font-family: 'PT Sans', sans-serif; text-transform: uppercase; letter-spacing: 0.3em; font-size: 20px; line-height: 1.2em; text-decoration: none;\"><span style=\"color: #000000;\">legal policy<\/span><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-39174f0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"39174f0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-05161f5\" data-id=\"05161f5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-59715cc elementor-widget elementor-widget-text-editor\" data-id=\"59715cc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<ul>\n<li><b><u>COMPLAINT HANDLING POLICY&nbsp;<\/u><\/b><\/li>\n<\/ul>\n<div>\n<table cellspacing=\"0\" cellpadding=\"0\" align=\"left\">\n<tbody>\n<tr>\n<td style=\"padding: 0in 9.0pt 0in 9.0pt;\" align=\"left\" valign=\"top\">\n<p style=\"margin-bottom: 10.0pt; mso-element: frame; mso-element-frame-hspace: 9.0pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-element-top: .05pt; mso-height-rule: exactly;\"><b><u><span lang=\"EN-GB\">Our complaints<\/span><\/u><\/b><span lang=\"EN-GB\"><b> <u>policy<\/u><\/b><\/span><\/p>\n<p style=\"margin-bottom: 10.0pt; mso-element: frame; mso-element-frame-hspace: 9.0pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-element-top: .05pt; mso-height-rule: exactly;\"><span lang=\"EN-GB\">We are committed to providing a high \u2013quality legal services to all our clients. When something goes wrong, we need you to tell us about it as this will help us to improve our standards. <\/span><\/p>\n<p style=\"margin-bottom: 10.0pt; mso-element: frame; mso-element-frame-hspace: 9.0pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-element-top: .05pt; mso-height-rule: exactly;\"><span lang=\"EN-GB\">If there is a cause for complaint, we would request that complaints are made in writing and addressed to our Elizabeth Mang our Client Care Officer, C\/o The Client Care Department Mang &amp; Co Solicitors 800 High Road Tottenham London N17 0DH.<\/span><\/p>\n<p style=\"margin-bottom: 10.0pt; mso-element: frame; mso-element-frame-hspace: 9.0pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-element-top: .05pt; mso-height-rule: exactly;\"><span lang=\"EN-GB\">Alternatively, please contact our switchboard on 0208 808 5898 and ask to be put through to the Client Care Department. Your complaint will be formally acknowledged and the full procedure that will be followed in dealing with your complaint will be explained to you at that time. <\/span><\/p>\n<p style=\"margin-bottom: 10.0pt; mso-element: frame; mso-element-frame-hspace: 9.0pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-element-top: .05pt; mso-height-rule: exactly;\"><b><u><span lang=\"EN-GB\">What will happen next on our receipt of your complaint?<\/span><\/u><\/b><\/p>\n<ul style=\"margin-top: 0in;\" type=\"disc\">\n<li style=\"margin-bottom: 10.0pt; mso-list: l0 level1 lfo1; mso-element: frame; mso-element-frame-hspace: 9.0pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-element-top: .05pt; mso-height-rule: exactly;\"><span lang=\"EN-GB\">We aim to resolve your complaint within eight weeks of your notification.<\/span><\/li>\n<li style=\"margin-bottom: 10.0pt; mso-list: l0 level1 lfo1; mso-element: frame; mso-element-frame-hspace: 9.0pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-element-top: .05pt; mso-height-rule: exactly;\"><span lang=\"EN-GB\">We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of our Complaints Policy and Procedures. &nbsp;<\/span><\/li>\n<li style=\"margin-bottom: 10.0pt; mso-list: l0 level1 lfo1; mso-element: frame; mso-element-frame-hspace: 9.0pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-element-top: .05pt; mso-height-rule: exactly;\"><span lang=\"EN-GB\">We will then investigate your complaint. This will normally involve passing your complaint to our Client Care Officer Elizabeth Mang who will review your matter file and speak to <\/span>the member of staff who acted for you. Our Business Continuity Partner Ms Rachel Uko of Joseph Mynah &amp; Co Solicitors will be responsible for handling complaints about our Elizabeth Mang once received.&nbsp;<\/li>\n<li style=\"margin-bottom: 10.0pt; mso-list: l0 level1 lfo1; mso-element: frame; mso-element-frame-hspace: 9.0pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-element-top: .05pt; mso-height-rule: exactly;\"><span lang=\"EN-GB\">Our Client Care Officer will then invite you to a meeting to discuss and hopefully resolve your complaint. She will do this within 14 days of sending you the acknowledgment letter.<\/span><\/li>\n<li style=\"margin-bottom: 10.0pt; mso-list: l0 level1 lfo1; mso-element: frame; mso-element-frame-hspace: 9.0pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-element-top: .05pt; mso-height-rule: exactly;\"><span lang=\"EN-GB\">Within three days of the meeting, our Client Care Manager will write to you to confirm what took place and any solution that has been agreed with you.&nbsp;<\/span><\/li>\n<li style=\"margin-bottom: 10.0pt; mso-list: l0 level1 lfo1; mso-element: frame; mso-element-frame-hspace: 9.0pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-element-top: .05pt; mso-height-rule: exactly;\"><span lang=\"EN-GB\">If you do not want a meeting or were a meeting is not necessary, you will be sent a detailed written reply to your complaint, including any suggestions for resolving the matter within 21 days of sending the acknowledgment letter.&nbsp;&nbsp;<\/span><\/li>\n<li style=\"margin-bottom: 10.0pt; mso-list: l0 level1 lfo1; mso-element: frame; mso-element-frame-hspace: 9.0pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-element-top: .05pt; mso-height-rule: exactly;\"><span lang=\"EN-GB\">At this stage if you are not satisfied, you should contact us again and we will arrange for someone unconnected with the matter at the firm to review the decision.&nbsp; We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reason.&nbsp;<\/span><\/li>\n<li style=\"margin-bottom: 10.0pt; mso-list: l0 level1 lfo1; mso-element: frame; mso-element-frame-hspace: 9.0pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-element-top: .05pt; mso-height-rule: exactly;\"><span lang=\"EN-GB\">If our Client Care Officer is away from the office, this period may be extended and if we have changed any of the timescales above, we will let you know and explain why.<\/span><\/li>\n<li>If you are still not satisfied with our response, you can refer your complaint to the Legal Ombudsman (LeO) at&nbsp;P O Box 6167 Slough SL1 0EH.&nbsp;&nbsp;You can&nbsp; &nbsp;also&nbsp;email the Legal Ombudsman (LeO) at&nbsp;<a href=\"mailto:enquiries@legalombudsman.org.uk\">enquiries@legalombudsman.org.uk<\/a>&nbsp;or telephone them on 0300 555 0333 or +44 121 245 3050 if calling from overseas.&nbsp; For further&nbsp; &nbsp; &nbsp; information, please access the Legal Ombudsman (LeO)\u2019s website:&nbsp;<a href=\"http:\/\/www.legalombudsman.org.uk\/\">www.legalombudsman.org.uk<\/a>.<\/li>\n<li>&nbsp;<\/li>\n<li>If you are not satisfied with our response and decisions to your complaint, you can refer your complaints to the Legal Ombudsman. If you do so, the complainant must ordinarily refer the complaint to the Legal Ombudsman within six months of the date of the final written response by our Practice\/firm.<\/li>\n<li>&nbsp;<\/li>\n<li>Please also note that from 1<sup>st<\/sup> April 2023, the Legal Ombudsman (LeO) has made the following changes to when a client can bring a complaint against a Law Firm:<\/li>\n<li>\n<p>The time limit for referring a complaint to the Legal Ombudsman will be: Not later than one year of the act or omission being complained about or<\/p><ul>\n<li>Not later than one year when the complainant should reasonably have known\/realised that there was cause for complaint.<\/li>\n<\/ul>\n<\/li>\n<li>&nbsp;<\/li>\n<li>For further information, you should contact the Legal Ombudsman on 0300 555 0333 or visit its website <a href=\"http:\/\/www.legalombudsman.org.uk\/\">www.legalombudsman.org.uk<\/a><\/li>\n<li style=\"margin-bottom: 10.0pt; mso-list: l0 level1 lfo1; mso-element: frame; mso-element-frame-hspace: 9.0pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-element-top: .05pt; mso-height-rule: exactly;\">&nbsp;<\/li>\n<li style=\"text-align: justify; mso-list: l0 level1 lfo1; mso-element: frame; mso-element-frame-hspace: 9.0pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-element-top: .05pt; mso-height-rule: exactly;\"><span lang=\"EN-GB\">If your complaint is about your bill of costs, you can apply for an assessment of the bill under Part III of the Solicitors Act 1974. The Legal Ombudsman cannot consider a complaint about the bill if you have applied to the Court for assessment of the bill. We may be able to charge interest on all or part of an unpaid bill.<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div>\n<table cellspacing=\"0\" cellpadding=\"0\" align=\"left\">\n<tbody>\n<tr>\n<td style=\"padding: 0in 9.0pt 0in 9.0pt;\" align=\"left\" valign=\"top\">\n<ul style=\"margin-top: 0in;\" type=\"disc\">\n<li style=\"text-align: justify; mso-list: l0 level1 lfo1; mso-element: frame; mso-element-frame-hspace: 9.0pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-element-top: .05pt; mso-height-rule: exactly;\"><span lang=\"EN-GB\">You can also make a complaint or report a Solicitor to the Solicitors Regulation Authority (SRA) if there is any breach of the SRA Principles 2019 i.e. where you are unhappy or concerned about a Solicitors behaviour which can be for things like breach of justice and the rule of law, public trust and confidence in solicitors profession and in legal services provided, independence, honesty, integrity, equality diversity and inclusion and not acting in the best interest of clients. Full details of how you can raise your concerns about a Solicitor with the SRA can be found in the SRA website: &nbsp;<u>https:\/\/www.sra.org.uk\/consumers\/problems\/report-solicitor<\/u> &nbsp;&nbsp;<\/span><\/li>\n<\/ul>\n<p style=\"margin-bottom: 10.0pt; mso-element: frame; mso-element-frame-hspace: 9.0pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-element-top: .05pt; mso-height-rule: exactly;\">We trust that we would be able to resolve between ourselves any issue that you are unhappy with. Indeed, we pride ourselves on the quality of service we offer and in the many satisfied clients we have. We would hope you would be another.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<ul>\n<li><b style=\"color: #304050; font-family: Tahoma, Arial, Helvetica, sans-serif;\">\u2192 TERMS OF USE<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The material contained on this website contains general information only and does not constitute legal or other professional advice. While every care has been taken in the preparation of the information on this site, readers are advised to seek specific legal advice in relation to any decision or course of action.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Neither the transmission of any material, nor the receipt of any material, is intended to create, nor should such transmission or receipt be taken as creating, a client-solicitor relationship between Mang &amp; Co Solicitors and the recipient.<\/span><\/p>\n<ul>\n<li>\u2192&nbsp;<b style=\"color: #304050; font-family: Tahoma, Arial, Helvetica, sans-serif;\">Copyright In Material On This Site<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Unless indicated to the contrary, copyright or other intellectual property rights in the material on this site is owned by or licensed to Mang &amp; Co Solicitors. Except as provided by any relevant legal provision, no part of any this material may be reproduced, adapted, stored in a retrieval system or transmitted without the prior written permission of the copyright owner. You may do the following with the material on this site, unless otherwise indicated:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">store a reproduction of the material on your local computer for the sole purpose of viewing the material;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">print hard copies of the material for informational, non-commercial use;<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">All other rights are reserved.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">All trademarks, service marks, trade names and logos contained on this website belong to their respective owners.<\/span><\/p>\n<ul>\n<li><b style=\"color: #304050; font-family: Tahoma, Arial, Helvetica, sans-serif;\">\u2192&nbsp;Limitations and Exclusions<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Any liability incurred in relation to material is limited to the resupply of the material, or the reasonable cost of having the material resupplied. Under no circumstances will Mang &amp; Co Solicitors be liable for any incidental, special or consequential damages, including damages for loss of business or other profits arising in relation to the material.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Changes are made periodically to the material, and the material could include technical inaccuracies or typographical errors. Mang &amp; Co Solicitors makes no warranties or representations regarding the quality, accuracy, completeness, merchantability or fitness for purpose of any material. Mang &amp; Co Solicitors does not warrant or represent that the material will not cause damage, or is free from any computer virus of any other defects or errors. Mang &amp; Co Solicitors is not liable to users of the material for any loss or damage however caused resulting from the use of the material.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>\u2192&nbsp;Links To This Site<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We welcome hypertext or other links to the \u201cHome\u201d page of this website, but require notice in advance of such links being made. We do not consent to \u201cdeep links\u201d into our site. We also reserve the right to refuse applications to link to our site from people or organisations that we consider unsuitable. For further information or to request permission to link to our site please contact us.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>\u2192&nbsp;Links To Third Party Sites<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The website may contain links that make it easy for you to visit other people\u2019s websites. We do not have any control over these websites and have not necessarily reviewed them or approved of or endorse their content. If you use these links to visit a website operated by someone else, we cannot be responsible for the protection and privacy of any information which users have provided while visiting such websites or any content that it contains. You should exercise caution and look at the privacy statement applicable to the website in question.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you think that the contents of any of the websites we have linked to is offensive, illegal or inappropriate, please let us know and we will review whether we should maintain that link.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>\u2192&nbsp;Governing Law<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The material on this website resides on a server in the United Kingdom. The law applicable to use of the material and to disputes arising out of the material is law of the England and Wales.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>\u2192&nbsp;Authorised<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Mang &amp; Co is a Limited Company authorised and regulated by the Solicitors Regulation Authority (SRA) under SRA Number: 631010 and registered in England and Wales with registration number: 10237171.&nbsp; VAT Registration No: 848735383.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>\u2192&nbsp;Privacy Policy<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Mang &amp; Co Solicitors respects your privacy and is committed to protecting your personal data. This Privacy Notice will inform you how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.<\/span><\/p>\n<p><b>Purpose of This Privacy Notice<\/b><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\">When you deal with Mang &amp; Co Solicitors, you trust us with your information. We take privacy seriously and we are committed to protecting the data you provide to us.&nbsp;<\/span><\/li>\n<li><span style=\"font-weight: 400;\">This notice explains when and why we collect personal data about you, how this data is used, the conditions under which it may be disclosed to others and how it is kept secure.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">This notice may change from time to time so please revisit this page occasionally to ensure that you are happy with any changes.<\/span><\/li>\n<\/ol>\n<p><b>Who we are<\/b><\/p>\n<ol start=\"4\">\n<li><span style=\"font-weight: 400;\">Mang &amp; Co Solicitors is a limited company with registered company number: 10237171 and its registered office is at 800 High Road Tottenham London N17 0DH.&nbsp; Mang &amp; Co Solicitors is the controller of your personal data when you engage it to provide services to you; this means that Mang &amp; Co Solicitors decides why and how your personal data is processed. Mang &amp; Co Solicitors is registered with the Information Commissioner under registration number: Z9015178.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Where this policy refers to \u2018Mang &amp; Co Solicitors\u2019, \u2018we\u2019, \u2018our\u2019 or \u2018us\u2019 below, unless it mentions otherwise, it is referring to the particular company that is the controller of your personal data.<\/span><\/li>\n<\/ol>\n<p><b>How we collect your personal data<\/b><\/p>\n<ol start=\"6\">\n<li><span style=\"font-weight: 400;\">We may collect and process the following information about you in the following ways.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">We may receive information about you from you or third parties when we are acting for, or considering acting for, a client and we are required to obtain information about you, for example if you are a beneficiary of an estate or a party or a witness in a case. The information we receive may include your contact details, identification information, financial information, employment information, details included in any correspondence and information about you in connection with any matter on which we are engaged or may be engaged to advise our client. Where we receive information about you, we will only use that information for the purposes of the legal transaction, case or matter (\u2018matter\u2019).<\/span><\/li>\n<\/ol>\n<p><i><span style=\"font-weight: 400;\">Information that you give to us<\/span><\/i><\/p>\n<ol start=\"8\">\n<li><span style=\"font-weight: 400;\">You provide information about yourself when you make an enquiry to Mang &amp; Co Solicitors or ask us to provide legal services to you, or when entering information via our website (please see our website privacy policy), opt-in\/consent forms, apps or by communicating with us by phone, post, email, social media or otherwise. It includes additional information that you provide to us during the course of any matter.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">The information you give to us mainly includes your contact details, identification information, financial or billing information, employment information, details included in any correspondence and information about you in connection with any matter on which we are engaged to advise to help us in the course of a transaction or to pursue or defend a case.<\/span><\/li>\n<\/ol>\n<p><b><i>Information we receive from other sources<\/i><\/b><\/p>\n<ol start=\"10\">\n<li><span style=\"font-weight: 400;\">We may receive information about you from third parties. For example:<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">In transactional matters<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Law firms, accountants and other professional advisers acting for you where you or our client is a party to or otherwise concerned in the course of, for example:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2013<\/span> <span style=\"font-weight: 400;\">a corporate transaction (where your details may be placed in an online data room by us or another party);<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2013<\/span> <span style=\"font-weight: 400;\">a commercial or domestic property transaction;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2013<\/span> <span style=\"font-weight: 400;\">a family, trust or probate matter; and<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2013<\/span> <span style=\"font-weight: 400;\">due diligence.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In litigation, arbitration, mediation and other forms of dispute resolution<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Law firms, counsel, experts and other professional advisers acting for you or our client, or from third parties, where you or our client is a party to or otherwise concerned in the course of, for example:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2013<\/span> <span style=\"font-weight: 400;\">dispute resolution whether potential or current;&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2013<\/span> <span style=\"font-weight: 400;\">disclosure, exchange of witness or expert evidence;&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2013<\/span> <span style=\"font-weight: 400;\">obtaining employment, health, educational records or reports; or<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2013<\/span> <span style=\"font-weight: 400;\">liaising with court agents, court officers (i.e. sheriffs and enforcement officers) or trace agents in order to progress or respond to a matter.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From financial institutions<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Banks, building societies and finance companies, who are clients of ours or from whom we are given or request information, where you are their customer\/debtor.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From clients acting in a representative capacity<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Personal representatives, attorneys, trustees, deputies and litigation friends who may provide us with information in connection with a matter, whether non-contentious or not, in which we are acting for you or a client.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Friends, family members or colleagues who may provide information about you as part of the work we undertake, for example where you are or may be:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2013<\/span> <span style=\"font-weight: 400;\">a beneficiary of an estate or trust;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2013<\/span> <span style=\"font-weight: 400;\">appointed by them in some representative capacity, such as executor; or&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2013<\/span> <span style=\"font-weight: 400;\">a party in or a witness to a dispute.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From people connected to recruitment<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2013<\/span> <span style=\"font-weight: 400;\">Recruitment consultants who may provide information about you to us in relation to a potential job at Mang &amp; Co Solicitors;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2013<\/span> <span style=\"font-weight: 400;\">Employers who may provide a reference about you to us.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From regulatory bodies<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2013<\/span> <span style=\"font-weight: 400;\">Regulatory bodies when making regulatory enquiries;&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2013<\/span> <span style=\"font-weight: 400;\">The police when making enquiries into potential criminal offences.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From introducers and referrers<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2013<\/span> <span style=\"font-weight: 400;\">Professional advisers who may refer your matter to us;&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2013<\/span> <span style=\"font-weight: 400;\">Any other introducer of a matter to us.<\/span><\/p>\n<ol start=\"11\">\n<li><span style=\"font-weight: 400;\">We may supplement the personal data collected about you with information from publicly available sources, such as information to validate your identity or address, or to perform a credit check.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">The information that we receive about you from others includes contact details, biographical, behavioural, fraud and billing information.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">The information that we receive about you from others can include both personal and special category data. Special categories of personal data are personal data about an individual\u2019s:<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">(a)<\/span> <span style=\"font-weight: 400;\">race;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">(b)<\/span> <span style=\"font-weight: 400;\">ethnic origin;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">(c)<\/span> <span style=\"font-weight: 400;\">politics;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">(d)<\/span> <span style=\"font-weight: 400;\">religion;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">(e)<\/span> <span style=\"font-weight: 400;\">trade union membership;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">(f)<\/span> <span style=\"font-weight: 400;\">genetics;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">(g)<\/span> <span style=\"font-weight: 400;\">biometrics (when used for ID purposes);<\/span><\/p>\n<p><span style=\"font-weight: 400;\">(h)<\/span> <span style=\"font-weight: 400;\">health;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">(i)<\/span> <span style=\"font-weight: 400;\">sex;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">(j)<\/span> <span style=\"font-weight: 400;\">sexual orientation.<\/span><\/p>\n<ol start=\"14\">\n<li><span style=\"font-weight: 400;\">Criminal convictions or offences must be treated in the same way as special category data.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Data about children will be handled carefully as they require particular protection.<\/span><\/li>\n<\/ol>\n<p><i><span style=\"font-weight: 400;\">Information we collect about you<\/span><\/i><\/p>\n<ol start=\"16\">\n<li><span style=\"font-weight: 400;\">We may automatically collect information about you that we may observe, detect or create without directly asking you to provide the information to us. In common with most other businesses, this will mainly include information gathered automatically through your use of our website or online services. Please see our website privacy policy for further details.<\/span><\/li>\n<\/ol>\n<p><i><span style=\"font-weight: 400;\">Mandatory information<\/span><\/i><\/p>\n<ol start=\"17\">\n<li><span style=\"font-weight: 400;\">If you are a client, please note that your provision of documents for identity verification purposes is necessary for us to comply with our legal and statutory obligations. Failure to provide these documents will result in our being unable to undertake identity verification as required by The Money Laundering and Terrorist Financing (Amendment) (No.2) Regulations 2022 (MLR 2022) which came into force on 1st April 2023 to make a number of amendments to The Money Laundering and Terrorist Financing and Transfer of Funds (information on Payer) Regulations 2017 (MLR 2017) (to the extent applicable to our area of work), we will not be able to act for you or the organisation instructing us, as applicable.<\/span><\/li>\n<\/ol>\n<p><b>Type of personal data we process about you<\/b><\/p>\n<ol start=\"18\">\n<li><span style=\"font-weight: 400;\">As a legal practice dealing with cases and matters, we may process a range of personal data about you. To make it easier to understand the information that we use about you, we have divided this information into categories in the table below and provided a short explanation of the type of information each category covers (please note that not all categories may be applicable to you):<\/span><\/li>\n<\/ol>\n<table>\n<tbody>\n<tr>\n<td>\n<p><b>Category&nbsp;<\/b><\/p>\n<\/td>\n<td>\n<p><b>Personal data included in this category&nbsp;<\/b><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Banking\/billing<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">Information used to send\/receive funds to\/from you or that appears on your bills&nbsp;<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Behavioural&nbsp;<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">Your activities, actions and behaviours&nbsp;<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Biographical&nbsp;<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">Your life experiences and circumstances&nbsp;<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Cardholder<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">Your payment card details<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Contact<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">Information that can be used to address, send or otherwise communicate a message to you (i.e. email address, postal address, employer name and job title)<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Correspondence<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">Information contained in our correspondence or other communications with you or about you, about our products, services or business&nbsp;<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Employment<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">Your previous, current or future employment details<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Geo-location<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">Information that contains or reveals the location of your electronic device&nbsp;<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Identification<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">Information contained in a formal identification document or social security or other unique reference relating to you&nbsp;<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Insurance&nbsp;<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">Your insurance applications and any information relating to your insurance claim<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Legal<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">Information relating to legal claims made by you or against you or the claims process&nbsp;<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Monitoring&nbsp;<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">We may record phone calls and retain transcripts of dialogue (i.e. livechat conversations) either for our records or for training purposes. If you visit one of our offices your image may be recorded on CCTV for security purposes&nbsp;<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Special categories of personal data<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">Your racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, any personal data that relates to your health, sex life, sexual orientation or criminal offences or records or any genetic or biometric data about you<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>How and why we use your personal data<\/b><\/p>\n<ol start=\"19\">\n<li><span style=\"font-weight: 400;\">We may use the information we collect about you in the following ways:<\/span><\/li>\n<\/ol>\n<p><i><span style=\"font-weight: 400;\">Where it is necessary for us to perform a CONTRACT with you<\/span><\/i><\/p>\n<ol start=\"20\">\n<li><span style=\"font-weight: 400;\">We may use and process your personal data where we have supplied you (or continue to supply you) with any legal services, where we have arranged for the supply of another firm\u2019s services to you, or where you are in discussions with us about a particular matter on which you are considering taking advice.<\/span><\/li>\n<\/ol>\n<ol start=\"21\">\n<li><span style=\"font-weight: 400;\">We will use your information in connection with the contract for the provision of services when it is necessary to carry out that contract or for you to enter into it.<\/span><\/li>\n<\/ol>\n<ol start=\"22\">\n<li><span style=\"font-weight: 400;\">We may also use and process your personal data in connection with our recruitment activities, if you apply for a position with us (whether directly or through a third party) or send your details to us on a speculative basis.<\/span><\/li>\n<\/ol>\n<p><i><span style=\"font-weight: 400;\">Where we have a LEGITIMATE INTEREST<\/span><\/i><\/p>\n<ol start=\"23\">\n<li><span style=\"font-weight: 400;\">We may use and process your personal data where it is necessary for us to pursue our legitimate interests as a business for the following purposes:<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">-to carry out our conflict checks so we are able to provide services to you;&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">-to enter into and perform the contract we have with you or your business;&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">-to assess and improve our service to clients or our clients\u2019 customers (where&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;applicable) through recordings of any calls and livechat sessions; for the&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;prevention of fraud and other criminal activities; to verify the accuracy of the data&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;that we hold about you and to create a better understanding of you as a client and&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;our clients\u2019 customers (where applicable);&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">-to create a profile of you based on any preferences you have indicated to enable us<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;to decide what products and services to offer to you for marketing purposes;&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">-to undertake analysis to inform our business and marketing strategy; to manage&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;and deliver internal projects for business improvement; for network and&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;information security purposes to enable us to take steps to protect your personal&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;data against loss or damage, theft or unauthorised access;&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">-to comply with a request from you in connection with the exercise of your rights&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;(for example, where you have asked us not to contact you for marketing purposes,&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;we will keep a record of this on our suppression lists in order to be able to comply&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;with your request);&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">-to assist in the management of queries, complaints or claims; to notify you or your&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;business of changes in the law that might affect you or your business; and for the&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;establishment, exercise or defence of our legal rights.&nbsp;<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Where you have provided CONSENT<\/span><\/i><\/p>\n<ol start=\"24\">\n<li><span style=\"font-weight: 400;\">Where you have given us your consent (via our opt-in consent process if applicable), we will use and process your personal data to send you email communications about events, products and news updates and relevant news and announcements [set out in Marketing below]. Such communications may include content on relevant legal updates, seminar and event invitations and other news\/announcements.<\/span><\/li>\n<\/ol>\n<ol start=\"25\">\n<li><span style=\"font-weight: 400;\">Please note that your information may be used to send you details of our products or services that we have identified as likely to be of interest to you, based on the preferences you have indicated to us.<\/span><\/li>\n<\/ol>\n<ol start=\"26\">\n<li><span style=\"font-weight: 400;\">We will seek separate and specific consent from you in circumstances where we wish to feature your identity in a published case study, press release, advertisement or testimonial or wish to include your image in a photograph or video in connection with public relations or promotional activities.<\/span><\/li>\n<\/ol>\n<ol start=\"27\">\n<li><span style=\"font-weight: 400;\">You have the right to withdraw your consent at any time. Please see \u2018Withdrawing your consent\u2019 for further details.<\/span><\/li>\n<\/ol>\n<p><i><span style=\"font-weight: 400;\">Where required by LAW<\/span><\/i><\/p>\n<ol start=\"28\">\n<li><span style=\"font-weight: 400;\">Where you engage us to provide legal services to you, we will process your personal data and the personal data of third parties in order to comply with our legal obligations, for example under the Civil Procedure Rules or the Family Procedure Rules. We also have a legal obligation to comply with the SRA\u2019s Standards and Regulations.&nbsp;<\/span><\/li>\n<\/ol>\n<ol start=\"29\">\n<li><span style=\"font-weight: 400;\">It is also a legal requirement for you to provide us with information to verify your identity in connection with anti-money laundering and criminal financing legislation. We will use that information for the purpose of complying with The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (MLR 2017) and The Money Laundering and Terrorist Financing (Amendment) (No.2) Regulations 2022 (MLR 2022) (or such other legislation that may replace or supersede these Regulations from time to time) unless we have obtained your consent to use it for any other purpose.<\/span><\/li>\n<\/ol>\n<ol start=\"30\">\n<li><span style=\"font-weight: 400;\">We may also use and process your personal data in order to comply with other legal obligations to which we are subject, as follows: to maintain a register of corporate gifts and hospitality to comply with anti-bribery laws; to maintain a record of undertakings where you are either a beneficiary of an undertaking or the person obliged to perform it; to maintain a record of undertakings where Mang &amp; Co Solicitors is the giver or receiver of an undertaking; and to comply with our other legal and regulatory obligations, e.g. undertaking conflict checks.&nbsp;<\/span><\/li>\n<\/ol>\n<p><i><span style=\"font-weight: 400;\">In the VITAL INTERESTS of the individual<\/span><\/i><\/p>\n<ol start=\"31\">\n<li><span style=\"font-weight: 400;\">From time to time when representing individuals who may be troubled, in danger, very young or otherwise unable to exercise due care for their own safety, we may in extreme circumstances use information about you or a person connected with you in order to take action to protect you or them.<\/span><\/li>\n<\/ol>\n<p><i><span style=\"font-weight: 400;\">Special categories of personal data<\/span><\/i><\/p>\n<ol start=\"32\">\n<li><span style=\"font-weight: 400;\">We may have to process sensitive personal data (known as \u2018special categories of personal data\u2019) about you or others associated with you, for example your family. We will only use this kind of information where: we have your explicit consent; it is necessary for us to use this information to protect your vital interests or those of another person where it is not possible to obtain consent; it is necessary to do so in connection with the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity; or in exceptional circumstances, another ground for processing special categories of personal data is met.<\/span><\/li>\n<\/ol>\n<ol start=\"33\">\n<li><span style=\"font-weight: 400;\">Where you have provided us with explicit consent to use special categories of personal data about you, you may withdraw your consent for us to process this data at any time. Please see \u2018Withdrawing your consent\u2019 for further details.<\/span><\/li>\n<\/ol>\n<ol start=\"34\">\n<li><span style=\"font-weight: 400;\">Please note that if you withdraw your consent for us to process special categories of personal data about you, this may impact our ability to provide legal or support services to you.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Others who may receive or have access to your personal data<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Our suppliers and service providers<\/span><\/i><\/p>\n<ol start=\"35\">\n<li><span style=\"font-weight: 400;\">Our work for you, or a client, may require us to provide information to third parties who will use your information for the purposes of providing services to us or directly to you on our behalf. Such third parties may include insurers, for example.<\/span><\/li>\n<\/ol>\n<p><i><span style=\"font-weight: 400;\">Others involved in your case or matter<\/span><\/i><\/p>\n<ol start=\"36\">\n<li><span style=\"font-weight: 400;\">Our work for you, or a client, may require us to provide information to third parties such as law firms, accountants, counsel, expert witnesses, medical professionals and other professional advisers, who will use your information in connection with the matter. They may provide their own services directly to you.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Where we are engaged by a third party, such as a bank or lender in connection with your contract with them, we may share information with that third party about the progress of the case.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Any third party to whom we disclose information about you will be under an obligation to keep your information secure and not to use it for any purpose other than that for which it was disclosed unless you agree with them otherwise.<\/span><\/li>\n<\/ol>\n<p><i><span style=\"font-weight: 400;\">Other ways in which we may share your personal data<\/span><\/i><\/p>\n<ol start=\"39\">\n<li><span style=\"font-weight: 400;\">We may transfer your personal data to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation. We may also transfer your personal data if we are under a duty to disclose or share it to comply with any legal obligation, to detect or report a crime, to protect your vital interests, to enforce or apply the terms of our contracts or to protect the rights, property or safety of our visitors and clients. However, we will ensure that your privacy rights continue to be protected.<\/span><\/li>\n<\/ol>\n<p><b>Where we store your personal data<\/b><\/p>\n<ol start=\"40\">\n<li><span style=\"font-weight: 400;\">All information you provide to us for our use is stored on our secure servers, which are located within the UK and the European Economic Area (EEA).&nbsp;<\/span><\/li>\n<\/ol>\n<ol start=\"41\">\n<li><span style=\"font-weight: 400;\">The third parties who may receive and have access to your personal data may be located outside the EEA or they may transfer your data outside the EEA. Those countries may not have the same standards of data protection and privacy laws as in the UK, which means additional safeguards must be put in place. Whenever we transfer your data outside the EEA, we impose contractual obligations on the recipients of that data to protect your personal data to the standard required in the UK. We may also require the recipient to subscribe to \u2018international frameworks\u2019 intended to enable secure data sharing. Any third parties transferring your data outside the EEA must also have in place appropriate safeguards as required under data protection law.<\/span><\/li>\n<\/ol>\n<p><b>How long we will keep your personal data for<\/b><\/p>\n<ol start=\"42\">\n<li><span style=\"font-weight: 400;\">If we collect your personal data, the length of time for which we retain it is determined by a number of factors including the type of data, the purpose for which we use that data and our regulatory and legal obligations attached to its use. We do not retain personal data in an identifiable format for longer than is necessary.<\/span><\/li>\n<\/ol>\n<ol start=\"43\">\n<li><span style=\"font-weight: 400;\">We maintain internally a full schedule of types of data and the specified period of time we will retain this for.<\/span><\/li>\n<\/ol>\n<ol start=\"44\">\n<li><span style=\"font-weight: 400;\">Typically, the retention criteria are as follows for the following data types:<\/span><\/li>\n<\/ol>\n<table>\n<tbody>\n<tr>\n<td>\n<p><b>Data category\/ document<\/b><\/p>\n<\/td>\n<td>\n<p><b>Retention period\/criteria<\/b><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Client\/customer data<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">Retention in case of queries or claims. We will retain client files for a minimum of six years.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Retention of data about potential instructions. We will keep this data for a period of up to six years depending on the type of transaction.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Retention in accordance with legal and regulatory requirements. We will consider whether we must retain your personal data after the period described above in case of a legal or regulatory requirement.&nbsp;<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400;\">Recruitment data<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">We will retain your application data for up to 12 months following receipt of your application.<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ol start=\"45\">\n<li><span style=\"font-weight: 400;\">The only exceptions to this are where:<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">the law requires us to hold your personal data for a longer period or to delete it sooner; you exercise your right to have the data erased (where it applies) and it is not necessary for our firm to hold it in connection with any of the reasons permitted or required under the law (see \u2018Erasing your personal data or restricting its processing\u2019); or in limited cases, the law permits us to keep your personal data indefinitely provided we have certain protections in place.<\/span><\/p>\n<p><b>Your rights<\/b><\/p>\n<ol start=\"46\">\n<li><span style=\"font-weight: 400;\">You have various rights in relation to your personal data under data protection legislation. In relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to search for your personal data. Except in rare cases, we will respond to you within 30 days from either (i) the date that we have confirmed your identity; or (ii) where we do not need to do this because we already have this information, from the date we received your request.<\/span><\/li>\n<\/ol>\n<p><i><span style=\"font-weight: 400;\">Accessing your personal data<\/span><\/i><\/p>\n<ol start=\"47\">\n<li><span style=\"font-weight: 400;\">You have the right to ask for a copy of the data that we hold about you by emailing or writing to us at the address at the end of this policy. We may not provide you with a copy of your personal data in certain circumstances, but we will explain why we are unable to provide the data.<\/span><\/li>\n<\/ol>\n<p><i><span style=\"font-weight: 400;\">Correcting and updating your personal data<\/span><\/i><\/p>\n<ol start=\"48\">\n<li><span style=\"font-weight: 400;\">The accuracy of your data is important to us.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">If you change your name or address\/email address, or you discover that any of the other data we hold is inaccurate or out of date, please contact us using the details at the end of this policy.<\/span><\/li>\n<\/ol>\n<p><i><span style=\"font-weight: 400;\">Withdrawing your consent<\/span><\/i><\/p>\n<ol start=\"50\">\n<li><span style=\"font-weight: 400;\">Where we rely on your consent as the legal basis for processing your personal data, as set out under \u2018How we use your personal data\u2019, you may withdraw your consent at any time by emailing Mang &amp; Co Solicitors. (Please use \u2018Withdrawal of consent\u2019 as the subject heading of your email).<\/span><\/li>\n<\/ol>\n<ol start=\"51\">\n<li><span style=\"font-weight: 400;\">If you would like to withdraw your consent to receiving any email communications as described under paragraphs 24 above, to which you previously opted in, you can do so sending us an email to that effect at any time.<\/span><\/li>\n<\/ol>\n<ol start=\"52\">\n<li><span style=\"font-weight: 400;\">If you withdraw your consent, our use of your personal data before you withdraw your consent is still lawful.<\/span><\/li>\n<\/ol>\n<p><i><span style=\"font-weight: 400;\">Objecting to our use of your personal data and automated decisions made about you<\/span><\/i><\/p>\n<ol start=\"53\">\n<li><span style=\"font-weight: 400;\">Where we rely on our legitimate interests as the legal basis for processing your personal data for any purpose(s), as set out under \u2018How we use your personal data\u2019, you may object to our using your personal data for these purposes by emailing or writing to us at the address at the end of this policy. Except for the purposes for which we are satisfied we can continue to process your personal data, we will temporarily stop processing your personal data in line with your objection until we have investigated the matter. If we agree that your objection is justified in accordance with your rights under data protection legislation, we will permanently stop processing your data for those purposes. Otherwise, we will provide you with our justification as to why we have to continue processing your data.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">You may object to our processing your personal data for direct marketing purposes and we will immediately comply with your request. If you would like to do so, please send us an email or telephone us to confirm your objection.&nbsp;<\/span><\/li>\n<li><span style=\"font-weight: 400;\">You may also contest a decision made about you based on automated decision making by emailing or writing to us at the address at the end of this policy.<\/span><\/li>\n<\/ol>\n<p><i><span style=\"font-weight: 400;\">Erasing your personal data or restricting its processing<\/span><\/i><\/p>\n<ol start=\"56\">\n<li><span style=\"font-weight: 400;\">In certain circumstances, you may ask for your personal data to be removed from our systems by emailing or writing to us at the address at the end of this policy. Provided we do not have any continuing lawful basis to continue processing or holding your personal data, we will make reasonable efforts to comply with your request.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">You may also ask us to restrict processing your personal data where you believe our processing is unlawful, you contest its accuracy, you have objected to its use and our investigation is pending, or you require us to keep it in connection with legal proceedings. We may only process your personal data while its processing is restricted if we have your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company or in connection with legal proceedings.<\/span><\/li>\n<\/ol>\n<p><i><span style=\"font-weight: 400;\">Transferring your personal data in a structured data file<\/span><\/i><\/p>\n<ol start=\"58\">\n<li><span style=\"font-weight: 400;\">Where we rely on your consent as the legal basis for processing your personal data or have to process it in connection with your contract, as set out under \u2018How we use your personal data\u2019, you may ask us to provide you with a copy of that data in a structured data file. We will provide this to you electronically in a structured, commonly used and machine-readable form, such as a CSV file.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">You can ask us to send your personal data directly to another service provider, and we will do so if this is technically possible. We may not provide you with a copy of your personal data in certain circumstances but we will explain why we are unable to provide the data.<\/span><\/li>\n<li>\n<p><strong><u>Safeguards to Data Processing by Third Parties<\/u>:<\/strong><\/p>\n<p>At present third parties i.e. professional indemnity insurer, banks, etc. and their agents are not allowed to carry out their own assessment of our firms\u2019 data and or cyber security systems, including penetration test.&nbsp; However, in the event of such incursions on our clients and staff personal data taking place, a Data Protection Impact Assessment will be carried out in advance of the proposed exercise, which might reveal the need for a Data Protection\/Confidentiality\/Non-disclosure Agreement with the intruding party, and or for due diligence to be carried out in respect of that party\u2019s own system and accreditations\/certificates (i.e. ISO 27001 Information Security Management).<\/p>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">61. <strong>Complaining to the UK Data Protection Regulato<\/strong>r&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You have the right to complain to a supervisory authority which is the Information Commissioner\u2019s Office whose contact details are as follows:&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Information Commissioner&#8217;s Office Wycliffe House Water Lane Wilmslow&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cheshire SK9 5AF. Telephone Numbers Helpline: 0303 123 1113 (local rate)&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;or 01625 545 745.&nbsp; If you prefer to use a national rate number If you are calling&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;from outside the UK, you may not be able to use the 03 number above, so please&nbsp;&nbsp;&nbsp;&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;call&nbsp; +44 1625 545 700.&nbsp; <\/span><b>&nbsp;Fax<\/b><span style=\"font-weight: 400;\">: 01625 524 510.&nbsp;&nbsp;&nbsp;&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/span><b>Website:<\/b> <a href=\"https:\/\/ico.org.uk\/global\/contact-us\/\"><span style=\"font-weight: 400;\">https:\/\/ico.org.uk\/global\/contact-us\/<\/span><\/a><span style=\"font-weight: 400;\">&nbsp;<\/span><\/p>\n<p><b>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Email:<\/b><span style=\"font-weight: 400;\"> casework@ico.org.uk.&nbsp;&nbsp;&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/span><b>Opening Hours: <\/b><span style=\"font-weight: 400;\">Their normal opening hours are Monday to Friday between&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;9am and 5pm UK time.<\/span><\/p>\n<p><b>Security and links to other sites<\/b><\/p>\n<p><i><span style=\"font-weight: 400;\">Security measures we put in place to protect your personal data<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">62. The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website, and any transmission is at your own risk. Once we have received your personal data, we have in place reasonable and appropriate controls to ensure that it remains secure against accidental or unlawful destruction, loss, alteration or unauthorised access.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">63. Where we have given you (or where you have chosen) a password that enables you to access any of our online or electronic resources, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.<\/span><\/p>\n<p><strong><i>Links to other websites<\/i><\/strong><\/p>\n<p><span style=\"font-weight: 400;\">64. Our website may contain links to other websites run by other organisations. Please see our website privacy policy. This policy does not apply to those other websites, so you should read their privacy statements. We are not responsible for the privacy policies and practices of other websites even if you access them using links that we provide, and their security cannot be guaranteed.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">65. If you linked to our website from a third party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party website and recommend that you check the policy of that third party website.<\/span><\/p>\n<p><b>Cookies<\/b><\/p>\n<p><strong><i>Use of cookies<\/i><\/strong><\/p>\n<p><span style=\"font-weight: 400;\">66. Like many other websites, our website uses cookies (including Google Analytics cookies to obtain an overall view of visitor habits and visitor volumes to our website). Cookies are small pieces of information sent to your computer and stored on its hard drive to allow our website to recognise you when you visit.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">67. It is possible to switch off cookies by setting your browser preferences. For more information on how we use cookies and how to switch them off, please see our <\/span><a href=\"http:\/\/www.shoosmiths.co.uk\/how-we-handle-your-data-2209.aspx\"><span style=\"font-weight: 400;\">cookies policy<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><b>Marketing and other communications<\/b><\/p>\n<p><span style=\"font-weight: 400;\">68.&nbsp; You will only receive communications from Mang &amp; Co Solicitors (including information about our products and services, relevant legal updates, seminar and event invitations and other news\/announcements) if you indicate to us a preference (\u2018opt in\u2019) to do so. You will be invited to complete a client consent\/opt-in process by email as a result of any of the following:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">you or your employer becoming a client of Mang &amp; Co Solicitors;&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">your attendance at an event or seminar hosted, or co-hosted, by or with Mang &amp; Co Solicitors;&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">your attendance at a \u2018public\u2019 event organised or co-hosted by Mang &amp; Co Solicitors that has been promoted via social media or other advertisement;&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">your providing a business card directly to an employee of Mang &amp; Co Solicitors at (for example) a trade or networking\/business event;&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">your registering your brief contact details to obtain information or free downloads from Mang &amp; Co Solicitors website;&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">an email request from you to attend an event we have advertised via social media or on our website or via a third party.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">69. We do not rely on your consent to receive communications indefinitely. You will receive an email from us at intervals of no less than two years where you will be asked to re-confirm your consent and preferences for legal topics and disciplines to ensure that the data we hold about your preferences, and your contact details, are current and accurate.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">70. We may contact you in response to an article or social media promotion that you have carried out.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">71. If you are a client or contact of Mang &amp; Co Solicitors, we may contact you personally to notify you of changes in the law that might affect you or your business, or specific events\/information that may benefit you or your business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">72. We will never share your information with third party partners for their own marketing uses, although we may use service providers to assist us with our own marketing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">73. If you would like to change your preferences at any point, or wish to withdraw your consent, please visit the Mang &amp; Co Solicitors website to access the preference management centre where you can alter your preferences at any time. Please see \u2018Withdrawing your consent\u2019 and \u2018Objecting to our use of your personal data and automated decisions made about you\u2019 above for further details on how you can do this.<\/span><\/p>\n<p><b>Contact us<\/b><\/p>\n<p><span style=\"font-weight: 400;\">74. The person responsible for data protection at Mang &amp; Co Solicitors is our Elizabeth Mang. Please direct any queries about this policy or about the way we process your personal data to her&nbsp; Elizabeth Mang at Mang &amp; Co Solicitors 800 High Road Tottenham London N17 ODH. Our email address for data protection queries is <\/span><a href=\"mailto:mang@mangsolicitors.co.uk\"><span style=\"font-weight: 400;\">mang@mangsolicitors.co.uk<\/span><\/a><span style=\"font-weight: 400;\">. If you would prefer to speak to us by phone,&nbsp; please call our office landline number: 0208 808 5898 or mobile phone number 07958 202 588.&nbsp;&nbsp;<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c160ef elementor-widget elementor-widget-text-editor\" data-id=\"5c160ef\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51d1a8f elementor-widget elementor-widget-text-editor\" data-id=\"51d1a8f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fb444c elementor-widget elementor-widget-text-editor\" data-id=\"7fb444c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2929f8b elementor-widget elementor-widget-text-editor\" data-id=\"2929f8b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2088df2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2088df2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-218db9f\" data-id=\"218db9f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9912423 elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\" data-id=\"9912423\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1a7138a\" data-id=\"1a7138a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bfa2e1e elementor-section-stretched elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"bfa2e1e\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-a58857a\" data-id=\"a58857a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1fe3520 elementor-widget elementor-widget-text-editor\" data-id=\"1fe3520\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<div style=\"font-weight: 400; font-family: 'PT Sans', sans-serif; text-transform: uppercase; letter-spacing: 0.3em; font-size: 1em; line-height: 1.2em; text-decoration: none;\"><span style=\"color: #ffffff;\"><strong>OFFICE<\/strong><\/span><\/div><div>\u00a0<\/div><div>\u00a0<\/div><div><span style=\"color: #ffffff;\">Mang &amp; Co Solicitors Ltd<\/span><br \/><span style=\"color: #ffffff;\">Gibson House, 800 High Road<\/span><br \/><span style=\"color: #ffffff;\">Tottenham, London, N17 0DH<\/span><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-a69e443\" data-id=\"a69e443\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eb5c5ea elementor-widget elementor-widget-text-editor\" data-id=\"eb5c5ea\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<div style=\"font-weight: 400; font-family: 'PT Sans', sans-serif; text-transform: uppercase; letter-spacing: 0.3em; font-size: 1em; line-height: 1.2em; text-decoration: none;\"><span style=\"color: #ffffff;\"><strong>CONTACT<\/strong><\/span><\/div><div>\u00a0<\/div><div>\u00a0<\/div><div><span style=\"color: #ffffff;\">Tel: 020 8808 5898<\/span><br \/><span style=\"color: #ffffff;\">Fax: 020 8808 4674<\/span><br \/><span style=\"color: #ffffff;\">Emergency No: 07958 202 588<\/span><br \/><span style=\"color: #ffffff;\">Email: mang@mangsolicitors.co.uk<\/span><br \/><span style=\"color: #ffffff;\">Website: www.mangsolicitors.co.uk<\/span><\/div><div style=\"text-align: center;\"><span style=\"color: #ffffff;\">\u00a0<\/span><\/div><div>\u00a0<\/div><div style=\"text-align: center;\"><span style=\"color: #ffffff;\">Designed by UK Business Aid<\/span><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-19ac2ea\" data-id=\"19ac2ea\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-88f0d6f elementor-widget elementor-widget-text-editor\" data-id=\"88f0d6f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<div style=\"font-weight: 400; font-family: 'PT Sans', sans-serif; text-transform: uppercase; letter-spacing: 0.3em; font-size: 1em; line-height: 1.2em; text-decoration: none;\"><span style=\"color: #ffffff;\"><strong>LEGAL DOCS<\/strong><\/span><\/div><div>\u00a0<\/div><p><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"http:\/\/www.mangsolicitors.co.uk\/?page_id=168\">Terms of Use<\/a><\/span><br \/><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"http:\/\/www.mangsolicitors.co.uk\/?page_id=170\">Privacy Policy<\/a><\/span><br \/><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"http:\/\/www.mangsolicitors.co.uk\/?page_id=174\">Authorised<\/a><\/span><br \/><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"http:\/\/www.mangsolicitors.co.uk\/?page_id=211\">Limitations and Exclusions<\/a><\/span><br \/><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"http:\/\/www.mangsolicitors.co.uk\/?page_id=176\">Complaint Handling Policy<\/a><\/span><br \/><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"http:\/\/www.mangsolicitors.co.uk\/?page_id=178\">Copyright of Materials on this site<\/a><\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>legal policy COMPLAINT HANDLING POLICY&nbsp; Our complaints policy We are committed to providing a high \u2013quality legal services to all our clients. When something goes wrong, we need you to tell us about it as this will help us to improve our standards. If there is a cause for complaint, we would request that complaints [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/mangsolicitors.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/85"}],"collection":[{"href":"https:\/\/mangsolicitors.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mangsolicitors.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mangsolicitors.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mangsolicitors.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=85"}],"version-history":[{"count":43,"href":"https:\/\/mangsolicitors.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/85\/revisions"}],"predecessor-version":[{"id":384,"href":"https:\/\/mangsolicitors.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/85\/revisions\/384"}],"wp:attachment":[{"href":"https:\/\/mangsolicitors.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=85"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}