• COMPLAINT HANDLING POLICY 

• → TERMS OF USE

The material contained on this website contains general information only and does not constitute legal or other professional advice. While every care has been taken in the preparation of the information on this site, readers are advised to seek specific legal advice in relation to any decision or course of action.

Neither the transmission of any material, nor the receipt of any material, is intended to create, nor should such transmission or receipt be taken as creating, a client-solicitor relationship between Mang & Co Solicitors and the recipient.

• → Copyright In Material On This Site

Unless indicated to the contrary, copyright or other intellectual property rights in the material on this site is owned by or licensed to Mang & Co Solicitors. Except as provided by any relevant legal provision, no part of any this material may be reproduced, adapted, stored in a retrieval system or transmitted without the prior written permission of the copyright owner. You may do the following with the material on this site, unless otherwise indicated:

• store a reproduction of the material on your local computer for the sole purpose of viewing the material;
• print hard copies of the material for informational, non-commercial use;

All other rights are reserved.

All trademarks, service marks, trade names and logos contained on this website belong to their respective owners.

• → Limitations and Exclusions

Any liability incurred in relation to material is limited to the resupply of the material, or the reasonable cost of having the material resupplied. Under no circumstances will Mang & Co Solicitors be liable for any incidental, special or consequential damages, including damages for loss of business or other profits arising in relation to the material. 

Changes are made periodically to the material, and the material could include technical inaccuracies or typographical errors. Mang & Co Solicitors makes no warranties or representations regarding the quality, accuracy, completeness, merchantability or fitness for purpose of any material. Mang & Co Solicitors does not warrant or represent that the material will not cause damage, or is free from any computer virus of any other defects or errors. Mang & Co Solicitors is not liable to users of the material for any loss or damage however caused resulting from the use of the material.

• → Links To This Site

We welcome hypertext or other links to the “Home” page of this website, but require notice in advance of such links being made. We do not consent to “deep links” into our site. We also reserve the right to refuse applications to link to our site from people or organisations that we consider unsuitable. For further information or to request permission to link to our site please contact us.

• → Links To Third Party Sites

The website may contain links that make it easy for you to visit other people’s websites. We do not have any control over these websites and have not necessarily reviewed them or approved of or endorse their content. If you use these links to visit a website operated by someone else, we cannot be responsible for the protection and privacy of any information which users have provided while visiting such websites or any content that it contains. You should exercise caution and look at the privacy statement applicable to the website in question.

If you think that the contents of any of the websites we have linked to is offensive, illegal or inappropriate, please let us know and we will review whether we should maintain that link.

• → Governing Law

The material on this website resides on a server in the United Kingdom. The law applicable to use of the material and to disputes arising out of the material is law of the England and Wales.

• → Authorised

Mang & Co is a Limited Company authorised and regulated by the Solicitors Regulation Authority (SRA) under SRA Number: 631010 and registered in England and Wales with registration number: 10237171.  VAT Registration No: 848735383.

• → Privacy Policy

Mang & Co Solicitors respects your privacy and is committed to protecting your personal data. This Privacy Notice will inform you how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Purpose of This Privacy Notice

1. When you deal with Mang & Co Solicitors, you trust us with your information. We take privacy seriously and we are committed to protecting the data you provide to us. 
2. This notice explains when and why we collect personal data about you, how this data is used, the conditions under which it may be disclosed to others and how it is kept secure.
3. This notice may change from time to time so please revisit this page occasionally to ensure that you are happy with any changes.

Who we are

4. Mang & Co Solicitors is a limited company with registered company number: 10237171 and its registered office is at 800 High Road Tottenham London N17 0DH.  Mang & Co Solicitors is the controller of your personal data when you engage it to provide services to you; this means that Mang & Co Solicitors decides why and how your personal data is processed. Mang & Co Solicitors is registered with the Information Commissioner under registration number: Z9015178.
5. Where this policy refers to ‘Mang & Co Solicitors’, ‘we’, ‘our’ or ‘us’ below, unless it mentions otherwise, it is referring to the particular company that is the controller of your personal data.

How we collect your personal data

6. We may collect and process the following information about you in the following ways.
7. We may receive information about you from you or third parties when we are acting for, or considering acting for, a client and we are required to obtain information about you, for example if you are a beneficiary of an estate or a party or a witness in a case. The information we receive may include your contact details, identification information, financial information, employment information, details included in any correspondence and information about you in connection with any matter on which we are engaged or may be engaged to advise our client. Where we receive information about you, we will only use that information for the purposes of the legal transaction, case or matter (‘matter’).

Information that you give to us

8. You provide information about yourself when you make an enquiry to Mang & Co Solicitors or ask us to provide legal services to you, or when entering information via our website (please see our website privacy policy), opt-in/consent forms, apps or by communicating with us by phone, post, email, social media or otherwise. It includes additional information that you provide to us during the course of any matter.
9. The information you give to us mainly includes your contact details, identification information, financial or billing information, employment information, details included in any correspondence and information about you in connection with any matter on which we are engaged to advise to help us in the course of a transaction or to pursue or defend a case.

Information we receive from other sources

10. We may receive information about you from third parties. For example:

In transactional matters

Law firms, accountants and other professional advisers acting for you where you or our client is a party to or otherwise concerned in the course of, for example:

– a corporate transaction (where your details may be placed in an online data room by us or another party);

– a commercial or domestic property transaction;

– a family, trust or probate matter; and

– due diligence.

In litigation, arbitration, mediation and other forms of dispute resolution

Law firms, counsel, experts and other professional advisers acting for you or our client, or from third parties, where you or our client is a party to or otherwise concerned in the course of, for example:

– dispute resolution whether potential or current; 

– disclosure, exchange of witness or expert evidence; 

– obtaining employment, health, educational records or reports; or

– liaising with court agents, court officers (i.e. sheriffs and enforcement officers) or trace agents in order to progress or respond to a matter.

From financial institutions

Banks, building societies and finance companies, who are clients of ours or from whom we are given or request information, where you are their customer/debtor.

From clients acting in a representative capacity

Personal representatives, attorneys, trustees, deputies and litigation friends who may provide us with information in connection with a matter, whether non-contentious or not, in which we are acting for you or a client. 

Friends, family members or colleagues who may provide information about you as part of the work we undertake, for example where you are or may be:

– a beneficiary of an estate or trust;

– appointed by them in some representative capacity, such as executor; or 

– a party in or a witness to a dispute. 

From people connected to recruitment

– Recruitment consultants who may provide information about you to us in relation to a potential job at Mang & Co Solicitors;

– Employers who may provide a reference about you to us.

From regulatory bodies

– Regulatory bodies when making regulatory enquiries; 

– The police when making enquiries into potential criminal offences. 

From introducers and referrers

– Professional advisers who may refer your matter to us; 

– Any other introducer of a matter to us.

11. We may supplement the personal data collected about you with information from publicly available sources, such as information to validate your identity or address, or to perform a credit check.
12. The information that we receive about you from others includes contact details, biographical, behavioural, fraud and billing information.
13. The information that we receive about you from others can include both personal and special category data. Special categories of personal data are personal data about an individual’s:

(a) race;

(b) ethnic origin;

(c) politics;

(d) religion;

(e) trade union membership;

(f) genetics;

(g) biometrics (when used for ID purposes);

(h) health;

(i) sex;

(j) sexual orientation.

14. Criminal convictions or offences must be treated in the same way as special category data.
15. Data about children will be handled carefully as they require particular protection.

Information we collect about you

16. We may automatically collect information about you that we may observe, detect or create without directly asking you to provide the information to us. In common with most other businesses, this will mainly include information gathered automatically through your use of our website or online services. Please see our website privacy policy for further details.

Mandatory information

17. If you are a client, please note that your provision of documents for identity verification purposes is necessary for us to comply with our legal and statutory obligations. Failure to provide these documents will result in our being unable to undertake identity verification as required by The Money Laundering and Terrorist Financing (Amendment) (No.2) Regulations 2022 (MLR 2022) which came into force on 1st April 2023 to make a number of amendments to The Money Laundering and Terrorist Financing and Transfer of Funds (information on Payer) Regulations 2017 (MLR 2017) (to the extent applicable to our area of work), we will not be able to act for you or the organisation instructing us, as applicable.

Type of personal data we process about you

18. As a legal practice dealing with cases and matters, we may process a range of personal data about you. To make it easier to understand the information that we use about you, we have divided this information into categories in the table below and provided a short explanation of the type of information each category covers (please note that not all categories may be applicable to you):

How and why we use your personal data

19. We may use the information we collect about you in the following ways:

Where it is necessary for us to perform a CONTRACT with you

20. We may use and process your personal data where we have supplied you (or continue to supply you) with any legal services, where we have arranged for the supply of another firm’s services to you, or where you are in discussions with us about a particular matter on which you are considering taking advice.

21. We will use your information in connection with the contract for the provision of services when it is necessary to carry out that contract or for you to enter into it.

22. We may also use and process your personal data in connection with our recruitment activities, if you apply for a position with us (whether directly or through a third party) or send your details to us on a speculative basis.

Where we have a LEGITIMATE INTEREST

23. We may use and process your personal data where it is necessary for us to pursue our legitimate interests as a business for the following purposes:

-to carry out our conflict checks so we are able to provide services to you; 

-to enter into and perform the contract we have with you or your business; 

-to assess and improve our service to clients or our clients’ customers (where 

 applicable) through recordings of any calls and livechat sessions; for the 

 prevention of fraud and other criminal activities; to verify the accuracy of the data 

 that we hold about you and to create a better understanding of you as a client and 

 our clients’ customers (where applicable); 

-to create a profile of you based on any preferences you have indicated to enable us

 to decide what products and services to offer to you for marketing purposes; 

-to undertake analysis to inform our business and marketing strategy; to manage 

 and deliver internal projects for business improvement; for network and 

 information security purposes to enable us to take steps to protect your personal 

 data against loss or damage, theft or unauthorised access; 

-to comply with a request from you in connection with the exercise of your rights 

 (for example, where you have asked us not to contact you for marketing purposes, 

 we will keep a record of this on our suppression lists in order to be able to comply 

 with your request); 

-to assist in the management of queries, complaints or claims; to notify you or your 

 business of changes in the law that might affect you or your business; and for the 

 establishment, exercise or defence of our legal rights. 

Where you have provided CONSENT

24. Where you have given us your consent (via our opt-in consent process if applicable), we will use and process your personal data to send you email communications about events, products and news updates and relevant news and announcements [set out in Marketing below]. Such communications may include content on relevant legal updates, seminar and event invitations and other news/announcements.

25. Please note that your information may be used to send you details of our products or services that we have identified as likely to be of interest to you, based on the preferences you have indicated to us.

26. We will seek separate and specific consent from you in circumstances where we wish to feature your identity in a published case study, press release, advertisement or testimonial or wish to include your image in a photograph or video in connection with public relations or promotional activities.

27. You have the right to withdraw your consent at any time. Please see ‘Withdrawing your consent’ for further details.

Where required by LAW

28. Where you engage us to provide legal services to you, we will process your personal data and the personal data of third parties in order to comply with our legal obligations, for example under the Civil Procedure Rules or the Family Procedure Rules. We also have a legal obligation to comply with the SRA’s Standards and Regulations. 

29. It is also a legal requirement for you to provide us with information to verify your identity in connection with anti-money laundering and criminal financing legislation. We will use that information for the purpose of complying with The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (MLR 2017) and The Money Laundering and Terrorist Financing (Amendment) (No.2) Regulations 2022 (MLR 2022) (or such other legislation that may replace or supersede these Regulations from time to time) unless we have obtained your consent to use it for any other purpose.

30. We may also use and process your personal data in order to comply with other legal obligations to which we are subject, as follows: to maintain a register of corporate gifts and hospitality to comply with anti-bribery laws; to maintain a record of undertakings where you are either a beneficiary of an undertaking or the person obliged to perform it; to maintain a record of undertakings where Mang & Co Solicitors is the giver or receiver of an undertaking; and to comply with our other legal and regulatory obligations, e.g. undertaking conflict checks. 

In the VITAL INTERESTS of the individual

31. From time to time when representing individuals who may be troubled, in danger, very young or otherwise unable to exercise due care for their own safety, we may in extreme circumstances use information about you or a person connected with you in order to take action to protect you or them.

Special categories of personal data

32. We may have to process sensitive personal data (known as ‘special categories of personal data’) about you or others associated with you, for example your family. We will only use this kind of information where: we have your explicit consent; it is necessary for us to use this information to protect your vital interests or those of another person where it is not possible to obtain consent; it is necessary to do so in connection with the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity; or in exceptional circumstances, another ground for processing special categories of personal data is met.

33. Where you have provided us with explicit consent to use special categories of personal data about you, you may withdraw your consent for us to process this data at any time. Please see ‘Withdrawing your consent’ for further details.

34. Please note that if you withdraw your consent for us to process special categories of personal data about you, this may impact our ability to provide legal or support services to you.

Others who may receive or have access to your personal data

Our suppliers and service providers

35. Our work for you, or a client, may require us to provide information to third parties who will use your information for the purposes of providing services to us or directly to you on our behalf. Such third parties may include insurers, for example.

Others involved in your case or matter

36. Our work for you, or a client, may require us to provide information to third parties such as law firms, accountants, counsel, expert witnesses, medical professionals and other professional advisers, who will use your information in connection with the matter. They may provide their own services directly to you.
37. Where we are engaged by a third party, such as a bank or lender in connection with your contract with them, we may share information with that third party about the progress of the case.
38. Any third party to whom we disclose information about you will be under an obligation to keep your information secure and not to use it for any purpose other than that for which it was disclosed unless you agree with them otherwise.

Other ways in which we may share your personal data

39. We may transfer your personal data to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation. We may also transfer your personal data if we are under a duty to disclose or share it to comply with any legal obligation, to detect or report a crime, to protect your vital interests, to enforce or apply the terms of our contracts or to protect the rights, property or safety of our visitors and clients. However, we will ensure that your privacy rights continue to be protected.

Where we store your personal data

40. All information you provide to us for our use is stored on our secure servers, which are located within the UK and the European Economic Area (EEA). 

41. The third parties who may receive and have access to your personal data may be located outside the EEA or they may transfer your data outside the EEA. Those countries may not have the same standards of data protection and privacy laws as in the UK, which means additional safeguards must be put in place. Whenever we transfer your data outside the EEA, we impose contractual obligations on the recipients of that data to protect your personal data to the standard required in the UK. We may also require the recipient to subscribe to ‘international frameworks’ intended to enable secure data sharing. Any third parties transferring your data outside the EEA must also have in place appropriate safeguards as required under data protection law.

How long we will keep your personal data for

42. If we collect your personal data, the length of time for which we retain it is determined by a number of factors including the type of data, the purpose for which we use that data and our regulatory and legal obligations attached to its use. We do not retain personal data in an identifiable format for longer than is necessary.

43. We maintain internally a full schedule of types of data and the specified period of time we will retain this for.

44. Typically, the retention criteria are as follows for the following data types:

45. The only exceptions to this are where:

the law requires us to hold your personal data for a longer period or to delete it sooner; you exercise your right to have the data erased (where it applies) and it is not necessary for our firm to hold it in connection with any of the reasons permitted or required under the law (see ‘Erasing your personal data or restricting its processing’); or in limited cases, the law permits us to keep your personal data indefinitely provided we have certain protections in place.

Your rights

46. You have various rights in relation to your personal data under data protection legislation. In relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to search for your personal data. Except in rare cases, we will respond to you within 30 days from either (i) the date that we have confirmed your identity; or (ii) where we do not need to do this because we already have this information, from the date we received your request.

Accessing your personal data

47. You have the right to ask for a copy of the data that we hold about you by emailing or writing to us at the address at the end of this policy. We may not provide you with a copy of your personal data in certain circumstances, but we will explain why we are unable to provide the data.

Correcting and updating your personal data

48. The accuracy of your data is important to us.
49. If you change your name or address/email address, or you discover that any of the other data we hold is inaccurate or out of date, please contact us using the details at the end of this policy.

Withdrawing your consent

50. Where we rely on your consent as the legal basis for processing your personal data, as set out under ‘How we use your personal data’, you may withdraw your consent at any time by emailing Mang & Co Solicitors. (Please use ‘Withdrawal of consent’ as the subject heading of your email).

51. If you would like to withdraw your consent to receiving any email communications as described under paragraphs 24 above, to which you previously opted in, you can do so sending us an email to that effect at any time.

52. If you withdraw your consent, our use of your personal data before you withdraw your consent is still lawful.

Objecting to our use of your personal data and automated decisions made about you

53. Where we rely on our legitimate interests as the legal basis for processing your personal data for any purpose(s), as set out under ‘How we use your personal data’, you may object to our using your personal data for these purposes by emailing or writing to us at the address at the end of this policy. Except for the purposes for which we are satisfied we can continue to process your personal data, we will temporarily stop processing your personal data in line with your objection until we have investigated the matter. If we agree that your objection is justified in accordance with your rights under data protection legislation, we will permanently stop processing your data for those purposes. Otherwise, we will provide you with our justification as to why we have to continue processing your data.
54. You may object to our processing your personal data for direct marketing purposes and we will immediately comply with your request. If you would like to do so, please send us an email or telephone us to confirm your objection. 
55. You may also contest a decision made about you based on automated decision making by emailing or writing to us at the address at the end of this policy.

Erasing your personal data or restricting its processing

56. In certain circumstances, you may ask for your personal data to be removed from our systems by emailing or writing to us at the address at the end of this policy. Provided we do not have any continuing lawful basis to continue processing or holding your personal data, we will make reasonable efforts to comply with your request.
57. You may also ask us to restrict processing your personal data where you believe our processing is unlawful, you contest its accuracy, you have objected to its use and our investigation is pending, or you require us to keep it in connection with legal proceedings. We may only process your personal data while its processing is restricted if we have your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company or in connection with legal proceedings.

Transferring your personal data in a structured data file

58. Where we rely on your consent as the legal basis for processing your personal data or have to process it in connection with your contract, as set out under ‘How we use your personal data’, you may ask us to provide you with a copy of that data in a structured data file. We will provide this to you electronically in a structured, commonly used and machine-readable form, such as a CSV file.
59. You can ask us to send your personal data directly to another service provider, and we will do so if this is technically possible. We may not provide you with a copy of your personal data in certain circumstances but we will explain why we are unable to provide the data.

60. Safeguards to Data Processing by Third Parties:

    At present third parties i.e. professional indemnity insurer, banks, etc. and their agents are not allowed to carry out their own assessment of our firms’ data and or cyber security systems, including penetration test.  However, in the event of such incursions on our clients and staff personal data taking place, a Data Protection Impact Assessment will be carried out in advance of the proposed exercise, which might reveal the need for a Data Protection/Confidentiality/Non-disclosure Agreement with the intruding party, and or for due diligence to be carried out in respect of that party’s own system and accreditations/certificates (i.e. ISO 27001 Information Security Management).

61. Complaining to the UK Data Protection Regulator 

You have the right to complain to a supervisory authority which is the Information Commissioner’s Office whose contact details are as follows: 

          Information Commissioner’s Office Wycliffe House Water Lane Wilmslow 

         Cheshire SK9 5AF. Telephone Numbers Helpline: 0303 123 1113 (local rate) 

         or 01625 545 745.  If you prefer to use a national rate number If you are calling 

        from outside the UK, you may not be able to use the 03 number above, so please    

        call  +44 1625 545 700.   Fax: 01625 524 510.    

        Website: https://ico.org.uk/global/contact-us/ 

        Email: casework@ico.org.uk.   

        Opening Hours: Their normal opening hours are Monday to Friday between 

         9am and 5pm UK time.

Security and links to other sites

Security measures we put in place to protect your personal data

62. The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website, and any transmission is at your own risk. Once we have received your personal data, we have in place reasonable and appropriate controls to ensure that it remains secure against accidental or unlawful destruction, loss, alteration or unauthorised access.

63. Where we have given you (or where you have chosen) a password that enables you to access any of our online or electronic resources, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.

Links to other websites

64. Our website may contain links to other websites run by other organisations. Please see our website privacy policy. This policy does not apply to those other websites, so you should read their privacy statements. We are not responsible for the privacy policies and practices of other websites even if you access them using links that we provide, and their security cannot be guaranteed. 

65. If you linked to our website from a third party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party website and recommend that you check the policy of that third party website.

Cookies

Use of cookies

66. Like many other websites, our website uses cookies (including Google Analytics cookies to obtain an overall view of visitor habits and visitor volumes to our website). Cookies are small pieces of information sent to your computer and stored on its hard drive to allow our website to recognise you when you visit.

67. It is possible to switch off cookies by setting your browser preferences. For more information on how we use cookies and how to switch them off, please see our cookies policy.

Marketing and other communications

68.  You will only receive communications from Mang & Co Solicitors (including information about our products and services, relevant legal updates, seminar and event invitations and other news/announcements) if you indicate to us a preference (‘opt in’) to do so. You will be invited to complete a client consent/opt-in process by email as a result of any of the following:

you or your employer becoming a client of Mang & Co Solicitors; 

your attendance at an event or seminar hosted, or co-hosted, by or with Mang & Co Solicitors; 

your attendance at a ‘public’ event organised or co-hosted by Mang & Co Solicitors that has been promoted via social media or other advertisement; 

your providing a business card directly to an employee of Mang & Co Solicitors at (for example) a trade or networking/business event; 

your registering your brief contact details to obtain information or free downloads from Mang & Co Solicitors website; 

an email request from you to attend an event we have advertised via social media or on our website or via a third party. 

69. We do not rely on your consent to receive communications indefinitely. You will receive an email from us at intervals of no less than two years where you will be asked to re-confirm your consent and preferences for legal topics and disciplines to ensure that the data we hold about your preferences, and your contact details, are current and accurate.

70. We may contact you in response to an article or social media promotion that you have carried out.

71. If you are a client or contact of Mang & Co Solicitors, we may contact you personally to notify you of changes in the law that might affect you or your business, or specific events/information that may benefit you or your business.

72. We will never share your information with third party partners for their own marketing uses, although we may use service providers to assist us with our own marketing.

73. If you would like to change your preferences at any point, or wish to withdraw your consent, please visit the Mang & Co Solicitors website to access the preference management centre where you can alter your preferences at any time. Please see ‘Withdrawing your consent’ and ‘Objecting to our use of your personal data and automated decisions made about you’ above for further details on how you can do this.

Contact us

74. The person responsible for data protection at Mang & Co Solicitors is our Elizabeth Mang. Please direct any queries about this policy or about the way we process your personal data to her  Elizabeth Mang at Mang & Co Solicitors 800 High Road Tottenham London N17 ODH. Our email address for data protection queries is mang@mangsolicitors.co.uk. If you would prefer to speak to us by phone,  please call our office landline number: 0208 808 5898 or mobile phone number 07958 202 588.